Get in touch with INDIE Customer Care at:

Contact Number

Contact Number:

1860 267 2626
Email ID

Email ID:
Service Desk Timings

Service Desk Timings:

8 am to 8 pm – All 7 Days
Video KYC Desk Timings

Video KYC Desk Timings:

10 am to 7 pm on All Days (Excluding National Holidays)

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Grievance Redressal Mechanism

Step: I


Customers can lodge their complaints at IndusInd Branches or INDIE Contact Centre using the following options:

  • Register the complaint at the nearest IndusInd Bank branch through the complaint register
  • Contact the Branch Manager of the nearest IndusInd Bank branch; their details are available on the IndusInd website or at the branches.
  • Call the Contact Center at 1860 267 2626 or send an email to

Step: II


If the Branch/Contact Centre is unable to resolve the issue within 7 working days, customers can escalate the complaint to the Head – INDIE Customer Care using the following options:

  • Email to
  • Write to the Head of INDIE Customer Care at
    Mr. Shailesh Kariel
    Head – INDIE Customer Care
    5th Floor, Building 10B, DLF Cyber City,
    Sector 24, Gurugram,
    Haryana 122022

Step: III


In case Customer doesn’t receive a response from Head - Customer Care within 7 days, they may call/write to the Nodal Officer at the address/email/contact nos. provided below:

  • Ms. Dilnaz Sidhwa Executive Vice President & Principal Nodal Officer

    IndusInd Bank Ltd.
    OPUS Center, 47, Central Road,
    Opp. Tunga Paradise Hotel
    Andheri (East), Mumbai 400093
    Tel. No.: (022) 6155 3705
    Email ID: