logo
logo

Get in touch with INDIE Customer Care at:

Contact Number:

1860 267 2626

Email ID:

indie@indusind.com

Service Desk Timings:

8 am to 8 pm – All 7 Days

Video KYC Desk Timings:

9 am to 8 pm – All 7 Days

Stay updated with what’s brewing in INDIE,
Follow us on:

  • icon
  • icon
  • icon
  • icon
  • icon

Grievance Redressal Mechanism

Step: I

icon

Customers can lodge their complaints at IndusInd Branches or INDIE Contact Centre using the following options:

  • Register the complaint at the nearest IndusInd Bank branch through the complaint register
  • Contact the Branch Manager of the nearest IndusInd Bank branch; their details are available on the IndusInd website or at the branches.
  • Call the Contact Center at 1860 267 2626 or send an email to indie@indusind.com.

Step: II

icon

If the Branch/Contact Centre is unable to resolve the issue within 7 working days, customers can escalate the complaint to the Head – INDIE Customer Care using the following options:

  • Email to indie.customercare@indusind.com
  • Write to the Head of INDIE Customer Care at
    Mr. Shailesh Kariel
    Head – INDIE Customer Care
    5th Floor, Building 10B, DLF Cyber City,
    Sector 24, Gurugram,
    Haryana 122022

Step: III

icon

In case Customer doesn’t receive a response from Head - Customer Care within 7 days, they may call/write to the Nodal Officer at the address/email/contact nos. provided below:

  • Mr. Rakesh Ranjan Executive Vice President & Principal Nodal Officer


    IndusInd Bank Ltd.
    PNA House, 2nd Floor, Plot No 57, Near
    Datamatics 701, Street No 17, Andheri East,
    Mumbai - 400093
    E-mail: nodal.officer@indusind.com
    Tel. No.: (022) 6877 9659

s

Your privacy is important to us. Do read our Privacy policy

arrow
s

We believe in transparency. Check out our Charges & Fee structure.

arrow