The agent will call you before attempting the delivery. If you miss your delivery, the agent will attempt to deliver your card to your address 2 more times.

You have 3 options:

• Block temporarily – you will not be able to use the card and change any controls till the card is temporarily blocked
  
  You can temporarily block your card under “Card preferences” > “Service Request” > “Block/ Unblock Temporarily”
  
  
• Block Permanently – this blocks card permanently
  
  You can permanently block your card under “Card preferences” > “Service Request” > “Block Permanently”
  
  
• Block and replace card – this blocks card permanently and lets you apply for a new physical card
  
  You can block your card under “Card preferences” > “Service Request” > “Block and Replace”. In case you are a Star or Super Star customer as per the loyalty tiers, you will be charged new card issuance fee for the new debit card. There is no card issuance fee for Mega Star customers

You can set both domestic and international limits under “Card preferences” > “Card Controls”

On the app in the manage debit card section, check your transaction limits. Ensure that your card controls are on. In case it still doesn’t work, reach us at the INDIE call contact centre 1860 267 2626

You can set/ reset your PIN under “Card preferences” > “Service Request” > “Set/ Reset PIN”

You can see the benefits for your tier under “Rewards” > “Know Your Tier” section. Please note that loyalty programme is only applicable for INDIE savings account customers as of now. For other variants of IndusInd accounts, users can see the benefits on https://www.indusind.com/in/en/personal/cards/debit-card.html

A virtual debit card can be used for only online transactions. It has its own unique card number, expiration date, and CVV.

It is available to the INDIE savings account holders by default post on-boarding. To access your virtual debit card, go to debit card section from the home page of app.

A one-time-use virtual disposable card is a type of payment card that can be used for a single transaction. It is created by you on the INDIE app and can be used to make purchases online. Once the card has been used, it cannot be used again. Virtual disposable cards provide you with an added layer of security for online transactions by preventing fraudsters from accessing sensitive card information. Since the card is only valid for a single use or 24 hours, it gets disabled automatically.

You can generate a virtual one-time disposable card by going to the debit card section > Virtual Disposable Card > Add new Card and authenticate using MPIN.

If required, your one-time use disposable debit card also be blocked. Please follow the steps listed above for blocking a debit card.

Super OTP can be used when the customer is not receiving an OTP. It can be generated in the App itself, is usable only once and is valid for only 20 seconds only.

1. Go to debit card section on the home page and click on the Indie debit card
2. Click on Generate Super OTP button
3. Online card preferences must be enabled in transaction limits.
4. Toggle to be turned back if Super OTP is not required

Super PIN can be used in case the customer has forgotten the PIN or does not trust the POS machine/ ATM at which the customer is transacting. A Super PIN can be generated in the App itself, is valid for only 2 minutes and for a single transaction only.

1. Go to debit card section on the home page and scroll to the bottom
2. Make sure you Activate the POS/ATM transaction preferences in the transaction limits of the debit card.
3. Click on Generate Super PIN button. PIN is valid for 2 minutes
4. Toggle to be turned back if Super PIN is not required

The daily limit for generating disposable debit cards is 5 and yearly limit is 25 disposable debit cards.

In accordance with the guidelines set forth by the Reserve Bank of India (RBI), it is important to note that cryptocurrency transactions or purchases are presently restricted under the prevailing regulatory framework.